Privacy

Information we process

To operate the store we may process information you submit or generate through your use of the site, including account details, checkout and delivery information, order history, product enquiries, customer-service messages, newsletter subscriptions, device or security information and payment-status data returned by payment providers.

How information is used

• To create accounts, carts, orders, enquiries and customer-service records.
• To calculate delivery, tax and order totals and to fulfil purchases.
• To send transactional messages such as password reset, order, payment or enquiry notifications.
• To prevent abuse, protect accounts, maintain security and troubleshoot the service.
• To comply with legal, accounting, tax, dispute or regulatory obligations where applicable.

Payments and service providers

Payment credentials may be collected directly by an enabled payment provider rather than stored by this site. We may also use hosting, email, delivery, analytics, fraud-prevention or other service providers that process information only as required to provide their services.

Retention

Different records are retained for different periods based on operational needs and applicable law. For example, order and accounting records may need to be retained longer than an abandoned session or an expired password-reset token.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or obtain a copy of certain personal information, or object to particular processing. Contact us to make a privacy request. We may need to verify identity before acting on a request.

Security

We use technical and organisational safeguards appropriate to the service, but no internet service can guarantee absolute security. Keep your account credentials private and contact us promptly if you believe your account or order information has been misused.