Shipping

Shipping options

Available shipping methods are calculated from the destination and the shipping rules configured for the store. The checkout page shows the available method, description and charge before you place the order.

Processing and transit time

Total delivery time includes order processing plus carrier transit. Product availability, weekends, public holidays, address verification, payment review, customs and carrier conditions can affect timing. Delivery ranges are estimates unless expressly guaranteed.

Tracking

When a shipment is created, the carrier and tracking number can be attached to the order. Use Track Order or your account order history to see the latest information recorded by the store and open the carrier tracking link when available.

International delivery

International shipments may be subject to customs inspection, import restrictions, duties, taxes or brokerage charges. Unless checkout explicitly states that such charges are included, the recipient may be responsible for amounts imposed by local authorities or carriers.

Address accuracy

Check the delivery address before submitting the order. Contact support immediately if an address is incorrect. Changes may not be possible after fulfilment or carrier collection begins.

Delayed, lost or damaged shipments

If tracking is delayed beyond the expected window, contact support so the shipment can be reviewed. For visible transit damage, retain the packaging and take clear photographs before discarding anything, as these may be needed for a carrier or warranty claim.